Posted 4 months ago

Part - Time Teller (18th & Halsted)

  • Part-time
  • Chicago, Illinois

General Duties And Responsibilities

Customer Service 

    • Adheres to service standards/expectations.
    • Answers branch phone inquiries according to the telephone etiquette standards for the Bank.
    • Maintains a high level of professionalism when answering the telephone - always returns customers’ calls on the same day.
    • Provides service to all customers and prospective customers, following the Bank’s service standards and guidelines.
    • Maintains positive interpersonal relationships with customers and employees.

 

Sales 

    • Meets or exceeds monthly sales production goals for products and services as assigned by manager.
    • Demonstrates in-depth product and services knowledge.
    • Identifies cross-selling opportunities by assessing customer needs and explaining product features and benefits and explaining how services meet customers’ needs. Identifies and refers business regularly.
    • Identifies and regularly refers business to branch management.

 

Operational Responsibilities 

  • Organizes and balances cash drawer in a timely manner on a daily basis and adheres to the cash limit policy and usage of the 2nd drawer.
  • Adheres to and utilizes the BYB Teller Manual that is available in the branch.
  • Follows proper policy regarding the processing of transactions: deposits, withdrawals, check cashing, savings bonds, tax payments, traveler’s checks, cash advances, etc.
  • Reports to work in accordance with Branch schedule.
  • Maintains customer confidentiality, adheres to Bank Security Act and Privacy Policy. Safeguards and secures customer information in work area to ensure it is not viewed by others.
  • Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.
  • Adheres to Paid Time Off policies.
  • Ensures proper work batching, re-verification, encoding, account numbers on checks, large item copies, etc.
  • Performs other duties as assigned (Fiserv, computer duties).
 
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